Frequently asked questions
Everything you need to know about printing, selling and growing with MerchPanda. New here? Start with the planning questions below. Still stuck? Get in touch and we'll help.
New to print on demand? Start here
A few questions worth asking yourself before you launch — and how MerchPanda fits in.
Do you already have a specific niche or target audience in mind?
A clear niche makes you far easier to find and market — "funny gym tees for dads" sells better than just "t-shirts". If you already have one, brilliant. If not, don't let it hold you back: start with a theme you know or love, test a few designs, and let your sales show you where to focus. With no minimums and no stock to hold, you can trial as many ideas as you like.
What is your budget for software subscriptions and marketing?
There's no cost to join MerchPanda and you only pay for an item once it sells, so your startup budget mainly covers three things: a selling platform (a marketplace like Etsy charges small listing/transaction fees; a Shopify store is around £25/month), design tools (Canva and similar have genuinely useful free plans), and marketing (anywhere from £0 with organic social to whatever you choose to spend on ads). Many sellers start for under £50/month and reinvest their profits as they grow.
Do you plan to create the designs yourself, or will you outsource them?
Both work well. You can design yourself with free tools like Canva, commission a freelancer on Fiverr or Upwork, or use AI tools to generate artwork. Whichever route you take, we handle the printing, packing and shipping — just upload print-ready artwork (see our Design Guidelines) and we'll do the rest.
Where are you located, and where do you want to sell?
This matters more than most people expect, because it affects where your orders are best printed and shipped from. We print and fulfil in the UK and ship worldwide — ideal if your customers are in the UK or Europe. If you're targeting another market (say, the US), tell us: shipping distance affects delivery times and postage, so we'll help you pick the best fulfilment route for your audience.
How comfortable are you with technology?
Be honest here — it points you to the right setup. Never built a website? An all-in-one marketplace like Etsy lets you start selling with almost no technical work. Happy to learn software? Your own Shopify store gives you more control over branding and margins. MerchPanda connects to both (and more), so you can start simple and level up whenever you're ready.
What is your primary marketing strategy?
Know how customers will actually find you before you launch. If you already have a TikTok or Instagram following, lean into content and let your audience drive sales. Starting from scratch? You'll rely on organic search (strong titles, tags and SEO) and/or paid ads. There's no single right answer — but having a plan beats "list it and hope".
What is your timeline?
Decide whether you're sprinting or building steadily. Because everything is made to order, there's no stock to buy and you can realistically launch within a couple of weeks. Prefer to build slowly over a few months, refining your designs and brand? That's fine too. With no minimums and no upfront commitment, you can move at your own pace.
Artwork & design
Where do I upload artwork?
You can upload artwork using our online designer, or after checkout — and you can add any order or artwork notes you need.
How many print colours are in my design?
If you're not sure how many print colours your design uses, send a preview over and we'll check it for you.
What is an underbase?
An underbase is a white layer printed underneath your design when the garment is darker than the ink. It keeps the print smooth and bright on dark fabrics.
Products & garments
What products can I have printed?
Browse our full range of blanks — t-shirts, hoodies, sweatshirts, polo shirts, tote bags and more.
I can't find the garment I want, can you source it?
Most likely, yes — we work with a very wide range of suppliers. Email us your request and we'll let you know.
Can I have a mix of garments?
A mix of garments (for example T-shirts and hoodies) is handled as a custom quote, so please order via email. We typically have a minimum of 20 per garment style.
Can I have a mix of sizes?
Yes — you can mix sizes at no extra charge.
Printing & orders
How long until my order is made and shipped?
We make and dispatch most orders within 1–2 business days. Delivery time on top depends on the shipping method you choose at checkout.
Is there a minimum order?
No. MerchPanda is print on demand, so you can order a single item or thousands — everything is printed to order, with no minimums and no stock to hold.
What printing methods do you offer?
We offer DTG printing, screen printing, DTF transfers and embroidery, so you can pick the best finish for each product.
Do you offer DTG?
Yes — DTG is available to order online.
Selling & your brand
Which selling platforms can I connect?
You can connect Shopify, Etsy, Amazon, WooCommerce, TikTok Shop and eBay. Orders sync to us automatically.
Can I sell under my own brand?
Yes. Every order ships white-label under your brand, and you can add custom neck labels, swing tags and branded packaging.
Where are you based and where do you ship?
We print and fulfil in the UK and ship to your customers both domestically and internationally, so orders arrive fast and reliably.
Still have a question? We're happy to help.
Contact our team